Client Support

Need help?
We’re on it.

For current Black Volt IT clients. Reach our support team by email or phone, and we’ll get you back to work.

Email
support@blackvoltIT.com

Best for non-urgent requests and anything that needs screenshots or attachments.

Phone
(844) 625-5865

Best for urgent issues that are stopping people from working.

Hours
Mon – Fri, 9 AM – 5 PM PT

Clients on our support plans also have 24/7 help desk and incident response. Consulting-only engagements are supported during business hours.

Help Us Help You

What to include in your request.

A few details up front means fewer back-and-forth questions and a faster fix.

  • Your name, organization and the best number to reach you
  • What’s happening, and when it started
  • Who is affected: just you, a team or everyone
  • Any error messages or screenshots
  • What you’ve already tried
Security Incident?

Call us right away. Don’t wait on email.

If you suspect ransomware, a compromised account or a data breach, call (844) 625-5865. Disconnect affected computers from the network, but leave them powered on so evidence isn’t lost.

Read: What to do in the first 72 hours →

Not a client yet?

Book a free 30-minute discovery call and we’ll talk through your IT environment, challenges and goals, with no obligation.

Book a Free Call